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IT-KB-130 · KB · SharePoint / IT

Shared Mailboxes and Distribution Lists

Owner Dana Whitfield · updated 2026-02-18

Department managers request shared mailboxes with the address, display name, owner and member list. Shared mailboxes need no license. Customer-facing addresses need a named owner who reviews membership quarterly.

Send the request with:

  • Address and display name (for example scar@tallgrasspc.com, "Supplier Corrective Action")
  • Owner (a manager) and members
  • Whether members need Send As

IT creates it within 3 business days. External forwarding is not allowed.