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TallgrassOps Desk

Queue New request My requests Audit trail SOPs & KB

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Queue New request My requests Audit trail SOPs & KB

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Tallgrass Precision Components is fictional · demo by Garrett SmithAI drafts: recorded runs · 2026-10-07 · claude-sonnet-5-5

SOPs & knowledge base

16 documents from the IT SharePoint site. The triage model sees each title and summary and may cite up to three per request.

Standard operating procedures

IT-SOP-01Access Requests and ApprovalsEvery new permission needs the data owner's approval in writing. Least privilege. ERP role changes also need the Controller. Admin rights are never granted to user accounts.
IT-SOP-02Joiners, Movers and LeaversHR opens the ticket at least 3 business days before a start date. Leavers: disable sign-in at the exit time, revoke sessions, collect devices, convert mailbox to shared. Involuntary exits are handled same-day with HR.
IT-SOP-03Reporting Phishing and Suspicious EmailUse the Report button in Outlook. Do not forward or open attachments. If you clicked a link or entered your password, call IT immediately: password reset, session revoke, MFA check. Payment or bank-change requests by email are always verified by phone.
IT-SOP-04Request Priorities and Response TargetsP1: production stopped, many people blocked, or active security incident (respond 30 min). P2: one person or one line blocked, or a hard deadline today (4 h). P3: degraded with a workaround (1 business day). P4: requests and planned work (3 business days).

Knowledge base

IT-KB-110FortiClient VPN: Can't ConnectStuck at 98% or 'credential or SSL VPN configuration is wrong': check the MFA push, hotel captive portal, and client version 7.4+. Hotel and airport Wi-Fi often block the VPN port; use a phone hotspot to test.
IT-KB-120Zebra Label Printers: Blank, Skipped or Shifted LabelsShifted or skipping labels after a media change almost always needs a media calibration (hold FEED, or the Calibrate menu). Confirm label size in the printer driver matches the roll. Shipping label printers are at Dock 1, Dock 2 and Receiving.
IT-KB-130Shared Mailboxes and Distribution ListsDepartment managers request shared mailboxes with the address, display name, owner and member list. Shared mailboxes need no license. Customer-facing addresses need a named owner who reviews membership quarterly.
IT-KB-140Password Reset, Lockout and MFA Re-registrationSelf-service reset at aka.ms/sspr works if you still have a registered method. New phone or lost authenticator: IT verifies identity in person or by a video call with your manager, then issues a Temporary Access Pass.
IT-KB-150ERP (Kinetic): Access, Roles and OutagesERP role changes follow IT-SOP-01 (manager request, Controller approval). For 'server unavailable' or slow reports, the ERP Administrator checks the app server and task agent; a whole-shift outage is P1.
IT-KB-160Shop-Floor and Inspection PCs: Change ControlCMM, CNC programming and inspection PCs are under change control (QP-7.1.5). Windows updates are deferred and installed in a scheduled window with Quality sign-off. No software installs or admin rights without a Quality-approved change.
IT-KB-170Laptops, Monitors, Docks and PeripheralsStandard kit: laptop, dock, two 24-inch monitors, keyboard, mouse, headset. Extra kit needs manager approval; typical lead time 5 business days. Damaged or swollen batteries: stop using and unplug the device, bring it to IT.
IT-KB-180Software Installs and Licenses (CAD/CAM)Approved software is in Company Portal. CAD/CAM (SolidWorks, Mastercam) uses network licenses from the license server; 'no licenses available' usually means all seats are checked out or the license service stopped after an update. Post-processors are installed by IT from the Engineering share.
IT-KB-190Conference Rooms and Customer VisitsConference room displays use the HDMI cable on the table or the wireless dongle. For customer audits or visits, book a room check with IT a day ahead.
IT-KB-200Wi-Fi: Shop Floor, Office and Guest NetworksShop-floor tablets join TPC-Floor using a certificate from Intune. If one tablet drops off, reboot it and check the certificate hasn't expired. Guest Wi-Fi codes rotate weekly and are printed at reception.
IT-KB-210Lost or Stolen Laptop or PhoneReport within 1 hour by calling ext. 4400. IT locks the device, revokes sessions and can remote-wipe through Intune. Devices are encrypted (BitLocker). File a police or airline report for stolen devices.
IT-KB-220SharePoint Department Sites: Getting AccessAccess to Quality, Engineering, HR and IT SharePoint sites is granted by group membership after the site owner approves (IT-SOP-01). Customer drawing libraries on the Engineering site are restricted to named people.