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IT-SOP-02 · SOP · SharePoint / IT

Joiners, Movers and Leavers

Owner Dana Whitfield · updated 2026-08-03

HR opens the ticket at least 3 business days before a start date. Leavers: disable sign-in at the exit time, revoke sessions, collect devices, convert mailbox to shared. Involuntary exits are handled same-day with HR.

Joiners

  • HR opens the ticket at least 3 business days before the start date with name, title, department, manager, shift and start date.
  • IT creates the account, assigns the department group, licenses and MFA registration pack.
  • Shop-floor hires get a badge, ERP time-clock profile (ERP Administrator) and no mailbox unless the manager asks.

Movers

  • New department access is added on the move date; old access is removed the same day.

Leavers

  • Disable sign-in at the agreed exit time and revoke all sessions.
  • Collect laptop, phone and badge. Wipe and re-issue through Intune.
  • Convert the mailbox to shared, give the manager access for 30 days.
  • Involuntary exits: HR and IT agree an exact time. IT disables access at that minute. Treat as time-critical.